Terms and Conditions.

Last updated: 29 October 2026

These terms are between you and WRKFLW, the trading name of Michael Parr, a sole trader based in England (“WRKFLW”, “we”, “us”). Part A covers using this website. Part B covers the services we provide. Please read them before you hire us. If you have questions, email hello@wrkflw.co.uk.

Part A: Using this website

A1. Using the site

You’re welcome to use this website to find out about our services. Please don’t misuse it, for example by trying to break its security, sending spam through the forms or copying large parts of it.

A2. Information on the site

We keep the site accurate and up to date, but it is general information, not advice for your situation. Prices on the site are starting prices. Your actual price is the one in your written quote.

A3. Our content

The text, design, images and code on this site belong to us or the people we license them from. Screenshots of client websites are shown with permission and remain the property of those clients.

A4. Links to other sites

We link to client websites and other resources. We don’t control them and aren’t responsible for their content.

Part B: Working with us

B1. Who these terms apply to

Our services are for businesses, sole traders and organisations, not consumers. By accepting a quote you confirm you are acting for your business. If you are a consumer, your legal rights are not affected by anything in these terms.

B2. Quotes and the agreement

• Every project starts with a written quote or proposal that sets out what we’ll do, the price and the expected timeline.
• Quotes are valid for 30 days.
• Our agreement starts when you accept the quote in writing (email is fine) and pay any deposit. The agreement is made up of the quote and these terms. If they conflict, the quote wins.

B3. Prices and payment

• Projects (websites, automations and custom builds): 50% deposit before work starts, and the remaining 50% when the work is ready to launch or hand over.
• Care and hosting plans: billed monthly in advance.
• Invoices are due within 14 days.
• Third-party costs such as domain names, software subscriptions, AI usage, plugins and stock images are passed on at cost, or paid by you directly. We’ll tell you about them before you commit.
• Late payment: if an invoice is overdue we may pause work or support until it is paid, and we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
• Prices are in pounds sterling. If VAT applies, it will be shown on your quote and invoice.

B4. What we need from you

To keep things on time, we need you to provide content, logins, feedback and approvals when we ask. Please make sure anything you give us (text, images, logos, data) is yours to use or properly licensed. If we’re waiting on you for more than 30 days, we may invoice for the work done so far and pick the project back up when you’re ready.

B5. Changes and revisions

Each project includes two rounds of revisions at the design or review stage. Anything outside the agreed scope is a change. We’ll tell you the cost and any effect on timings before doing it, and only go ahead once you agree.

B6. Launch and checking the work

When the work is ready we’ll ask you to check it. You have 5 working days to tell us about anything that doesn’t match what we agreed. After launch or hand over, we’ll fix any faults in the work we built, free of charge, if you report them within 30 days. This doesn’t cover changes you or others make, third-party software updates, or new features.

B7. Ownership

• Once you have paid in full, you own the finished website, designs and content we created specifically for you.
• We keep ownership of our own tools, code libraries, templates and know-how that we use across projects. You get a permanent licence to use them as part of your project.
• Themes, plugins, fonts, software and AI platforms from other companies stay under those companies’ licence terms.
• We may show the finished work in our portfolio and case studies, unless you ask us not to.

B8. Care, hosting and support plans

• Plans run month to month. You can cancel at any time by email, and the plan ends at the end of the month you’ve already paid for.
• We take reasonable steps to keep your site online, updated and backed up, but we can’t guarantee it will never be unavailable. Outages caused by hosting companies, Cloudflare, software providers or attacks are outside our control.
• Small fixes are included as described in your plan. Larger changes are quoted separately.
• If you leave, we’ll help move your website to a new host, and give you a copy of your files and data.

B9. AI and automation

Some of our services use artificial intelligence. AI can make mistakes, so any system we build that sends messages or makes decisions will include a step where a person can check the output, unless you ask us in writing to remove it. You are responsible for checking AI outputs before relying on them. Our AI Use Policy explains how we use AI and protect your data.

B10. Confidentiality

We’ll keep your business information confidential and only use it to deliver our services. You agree to do the same with our pricing, proposals and methods. This doesn’t apply to information that is already public or that the law requires us to share.

B11. Data protection

Each of us will follow UK data protection law. Where we handle personal information on your behalf, for example your customers’ details in a website, CRM or automation, you are the controller and we are your processor. In that case we will:

• only use the information on your documented instructions and to deliver the services;
• make sure anyone who works on it is bound by confidentiality;
• keep it secure with appropriate technical and organisational measures;
• only use the sub-processors listed in our Privacy Policy, and tell you before adding new ones so you can object;
• help you respond to people exercising their data rights, and with security and data protection impact assessments where reasonable;
• tell you without undue delay if we become aware of a personal data breach;
• delete or return the information when the services end, unless the law requires us to keep it;
• give you the information you reasonably need to show these obligations are being met.

You are responsible for having a lawful basis for the information you ask us to process, and for your own privacy notice.

B12. Our liability

• Our total liability to you under or in connection with any agreement is limited to the fees you paid us in the 12 months before the claim.
• We are not liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss.
• We are not responsible for problems caused by third-party services, content you provide, or changes made by you or others.
• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow us to limit.

B13. Ending the agreement

Either of us can end a project agreement with 14 days’ written notice. Either of us can end it straight away if the other seriously breaks these terms and doesn’t put it right within 14 days of being asked. If the agreement ends, you pay for the work done up to that point, and the deposit is not refundable once work has started.

B14. Things outside our control

Neither of us is responsible for delays caused by events we can’t reasonably control, such as illness, internet or power failures, or failures of third-party providers. We’ll keep you informed and agree a new timeline.

B15. Other terms

• We sometimes work with trusted freelancers. We remain responsible for their work.
• Notices under these terms can be sent by email to the address we normally use with each other.
• These terms, together with your quote, are the whole agreement between us about the services.
• If any part of these terms can’t be enforced, the rest still applies.
• We may update these terms. Changes won’t affect work already agreed unless you agree.

B16. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. We’d always rather sort out any problem by talking first, so please get in touch.